Frequently Asked Questions

Got a question? Please check our FAQ below and if you cant find the answer your looking for why not try our Chat with us function or email the team on

Can I get actual photos of the item?
We use manufactures photos.  This is because we have multiple identical-spec items for sale. You may assume that you're getting a specific unit, but receive a different one.

When can I expect my item to be delivered?
If you have placed your order before 12 noon, MyDigitalTech will dispatch your item same working day via DPD 24 (Some post code areas could be two-day service).  We update order tracking information before 5pm each day.

Does this item come with Microsoft Office installed?
Each computer that we sell comes installed with Genuine Windows 10 Pro operating system.  This includes a trial version of Microsoft Office, if you would like to continue to use Office after the trail ends you will need to buy a licence key from Microsoft.   We would suggest using Microsoft Office 365 package please see link for Monthly and Annual subscription options - Microsoft Office 365 .

Additionally, if you are a student you could be eligible for Microsoft Office as part of your course, follow the link to check your eligibility -

How long is the warranty and what does it cover?
All our products include a 12 Month Return to Base Warranty.  This means that if your purchase develops a hardware related issue you can get in touch with us within the 12 Month warranty period to discuss options.  Please see our Warranty and Liability page for more information -

Can I run Windows 11 on this computer?
Microsoft Windows 11 requires an 8th Generation CPU, You will find the computers CPU mentioned in each of our adverts for example i5-6500U would not be compatible i5-8650U would be compatible.  Please see Compatible List .

Does this computer come with a charger?
All of our laptops come with a UK charger and our PCs come with a UK power cable. 

FaqFrequently asked questions